Please allow 1 day for us to process your order and 2-7 business days for transit Mon.-Fri. Office is closed during national holidays.
Currently we ship domestic US.& International( most countries), deliveries generally take between 3-15 business days to arrive, certain areas can be delayed during holiday season and COVID -19.
If you have an account, you can log in and check the status of your order anytime. Once your order has shipped, you'll get an email with your tracking number.
Make sure your address is correct with us, we are not responsible if your package is delivered to an incorrect address.
You are responsible for the return shipping, and all shipping charges are non-refundable.
All items must be unused and in the same condition that you received it.
Securely package all returning merchandise. We will not be able to process refunds if items come back to us damaged.
We are not responsible for any lost or stolen merchandise incurred upon return shipping. Use a tracked service and keep a hold of your receipt, just incase there are any issues.
Mail to this address:
1607 Myrtle Ave,
Madison Heights, MI 48071
Email us: firstname.lastname@example.org with any questions or concerns, please tell us your order # so we can look you up.
Once we have received the return, we will process it within 3 business days. Your refund will be credit back to the original method of payment used to place the order. Refunds may take an additional 5-7 days depending on your bank. We will email you at the email your order was placed with notifying you when we process your refund.
Products include used/washed/polished/re-machined items, we take truthfully and clearly photos for details.
Clean lines with an edge made with the highest quality standard in U.S - Inhabited by wise, peaceful, and nature-respecting people..
We have always been in the world of arts, the world of inventing, dreaming, creating, sharing, as a result, we started the label, 12 years later, we are here to share endless collections which contents the world of the classic products, we are hoping you can find a little piece of yourself in our collections!
Operate with conscience is one of our main priorities along with providing superior customer service - our ultimate goal is to spread beauty around us. We want you to experience the peace and love with which your garment was packaged and mailed to you. Thank you all for joining us on this journey!
CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations.
WHY IS MY CARD DECLINING?
If your card is declining you will want to check that your billing address matches the address attached to your account, you may also have insufficient funds. Sometimes when your card declines, pending charge will show on your account, but will be dropped when your account goes to settle in 2-4 business days.
I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?
Unfortunately, we don't know ahead of time if/when items will be in stock online, but we do add new items almost everyday!
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
We do our best to make sure that every order is perfect for you, however, sometimes errors do occur. If you have any issues regarding your order, please do let us know as soon as possible and we will do our best to resolve any issue quickly and efficiently.
I'VE LOST THE RETURN INVOICE THAT WAS INCLUDED IN MY ORDER!
If you've misplaced the invoice that was inside your order, you can either print out your order confirmation email and highlight the item/s that you are returning back to us, or simply write down your order number, full name and the name of the products you are returning back to us.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, then we stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com.