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Who we are

Elegance in simplicity: Clean lines with an edge made with the highest quality standard in U.S - Inhabited by wise, peaceful, and nature-respecting people.

We have always been in the world of arts, the world of inventing, dreaming, creating, sharing, as a result, we started the label, 12 years later, we are here to share endless collections which contents the world of the classic products, we are hoping you can find a little piece of yourself in our collections.

Products include used, polished, new and re-machined items. All photos are personally taking with no filters or alterations. 

Operating with kindness and conscience is one of our main priority along with providing superior customer service - Our ultimate goal is to spread beauty in products, in value, in your your satisfaction, we want you to experience the peace and love with which your garment was packaged and mailed to you. Thank you all for joining us on this journey! 

 

 

 

Terms & Policy 

FAQ

WHEN WILL I GET MY ORDER?

We ship your order within 48 hours, Mon.-Fri., office is closed during national holidays. 

 

WHERE DO YOU SHIP?

Currently we ship domestic US.& International( most countries). Using First Class Mail International, deliveries generally take between 12–30 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. 

 

HOW DO I TRACK MY ORDER?

If you have an account, you can log in and check the status of your order anytime. Once your order has shipped, you'll get an email with your tracking number.

 

CAN I MAKE CHANGES TO MY ORDER?

If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations.

 

WHY IS MY CARD DECLINING?

If your card is declining you will want to check that your billing address matches the address attached to your account, you may also have insufficient funds. Sometimes when your card declines, pending charge will show on your account, but will be dropped when your account goes to settle in 2-4 business days.

  

I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?

Unfortunately, we don't know ahead of time if/when items will be in stock online, but we do add new items almost daily!

 

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

We do our best to make sure that every order is perfect for you, however, sometimes errors do occur. If you have any issues regarding your order, please do let us know as soon as possible and we will do our best to resolve any issue quickly and efficiently.

 

HOW DO I MAKE A RETURN?

We hope that you love everything in your order, but if you aren't totally in love with something, you have 30 days from the purchase date to send it back to us. Simply pack the item in its original packaging and ship it to the address in your invoice. This address can also be found under the 'Returns' tab. Please make sure to include the return invoice, so that we know it's from you! Keep in mind that the customer is responsible for any return shipping costs and we are not responsible for any lost or stolen merchandise incurred upon return shipping. Make sure to use a tracked service and keep a hold of your receipt, just incase there are any issues.

 

I'VE LOST THE RETURN INVOICE THAT WAS INCLUDED IN MY ORDER!

If you've misplaced the invoice that was inside your order, you can either print out your order confirmation email and highlight the item/s that you are returning back to us, or simply write down your order number, full name and the name of the products you are returning back to us. 

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at maxfactoryproducts@gmail.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:
If you choose a direct payment gateway to complete your purchase, then we stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at maxfactoryproducts@gmail.com  

RETURNS 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and a credit will automatically be applied to your credit card or original method of payment within 72 hours.