We value each and every customer but we were frankly unprepared for the onslaught of orders this holiday season and were very understaffed to handle the volume of emails we received due to the delay. Our small customer service team has been working through all of our emails day and night and we try our best to respond you as soon as we can!
When you email us, please keep your messages briefly remember to include your order# so we can identify its from you, please bare with us we make sure each customer to get a response from us within 48 hours.
Market place runs neutral for sellers and for buyers. Fraudulence becoming a problem for us, once we spot an inappropriate behavior or a suspicions transaction, you will be banned from us forever. We analyses from all different resources include credit report, address, phone number, email and or your IP address etc.
When you purchase something from our store, as part of the buying and selling process we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission we may send you emails about our store, new products and other updates.
Online shopping involves shipping process damage can happen sometimes, we try best in packing services include inspecting each item before we ship and carefully pack items you ordered from us we hope you to receive them in perfect shape.
Although it may not seem like it, we're still a smaller family business and will certainly learn from this experience for future holiday seasons!